Privacy Policy

Effective Date: 06-Nov-2025

This Privacy Policy explains how CrawleyCoins (“we”, “us”, “our”) collects, uses, discloses, and protects your personal information when you visit our website (https://crawleycoins.co.uk), make a purchase, or otherwise interact with us.

1. Who We Are

CrawleyCoins is a trading name and registered trademark owned by Rickin Shah, a sole trader operating in England and Wales.
Business name: CrawleyCoins
Owner: Rickin Shah
Email: [email protected]
Postal Address: 27 Calluna Drive, Copthorne, Crawley, RH10 3XE, United Kingdom
Website: https://crawleycoins.co.uk

2. Personal Data We Collect

We may collect the following types of information:

Contact details: name, billing and delivery address, email address, phone number
Account details: username, password, order history, communication preferences
Payment details: information provided to payment processors (we do not store full card data)
Identification details: ID documents or proof of address when required under anti-money-laundering (AML) regulations
Technical data: IP address, browser type, operating system, and website usage information (via Google Analytics)
Marketing preferences: newsletter subscriptions, push notification consents, and communication preferences

3. How We Use Your Personal Data

We process your data for the following purposes:

To process and fulfil your orders and provide customer service
To communicate with you about your orders or account
To comply with legal and regulatory obligations (including AML and tax laws)
To send optional newsletters, promotions, and push notifications (where you have opted in)
To improve our website, products, and services using analytics and feedback
To prevent and detect fraud, theft, or misuse of our services

4. Legal Basis for Processing

We process your personal data under one or more of the following legal bases:

Contractual necessity: to perform our contract with you (e.g., processing orders, payments, and deliveries)
Legal obligation: to comply with laws such as tax, accounting, and AML regulations
Legitimate interests: to manage and improve our business, prevent fraud, and send limited marketing to existing customers
Consent: where you have opted in to receive newsletters, marketing emails, or browser push notifications

5. Data Sharing and Third Parties

We only share personal data with trusted partners who help us operate our business and deliver services, including:

Payment processors such as PayPal (for secure payment handling)
Shipping and courier services including Royal Mail and various courier partners
Analytics providers such as Google Analytics (for website performance and usage analysis)
Law enforcement or regulatory bodies where required by law

All third parties are required to respect your data and process it securely and lawfully.

6. International Data Transfers

Some of our service providers (such as Google) may process your data outside the United Kingdom or European Economic Area. When such transfers occur, we ensure that appropriate safeguards (such as Standard Contractual Clauses or adequacy decisions) are in place as required by the UK GDPR.

7. Marketing and Communications

You may opt in to receive newsletters, promotional offers, or push notifications from us. You can unsubscribe from emails at any time by clicking the “unsubscribe” link in any newsletter, and you can disable push notifications via your browser settings. We will not send marketing communications without your consent.

8. Cookies and Analytics

Our website uses cookies and similar technologies to enhance your browsing experience, analyse traffic via Google Analytics, and remember your preferences. You can adjust your browser settings to refuse some or all cookies, or to alert you when cookies are being used. For more information on cookies and how to control them, please contact us.

9. Anti-Money Laundering (AML) and Verification

To comply with UK and international anti-money-laundering regulations, we may request identification documents (such as passport, driving licence, or proof of address) from time to time. This information is processed solely for verification purposes and retained only as long as required by law.

10. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this Policy and to comply with legal obligations:

Customer and order records: retained for 6 years for accounting and tax purposes
AML/KYC records: retained for up to 7 years in compliance with legal requirements
Marketing data: retained until you withdraw consent or unsubscribe

11. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. While we take reasonable steps to secure data, no online transmission or storage system is completely secure, and we cannot guarantee absolute protection.

12. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the following rights:

To access and obtain a copy of your personal data
To request correction of inaccurate or incomplete data
To request deletion of your data (“right to be forgotten”) in certain circumstances
To restrict or object to our processing of your data
To request data portability (transfer of your data to another provider)
To withdraw consent where processing is based on consent
To lodge a complaint with the UK Information Commissioner’s Office (ICO) at https://ico.org.uk

To exercise any of these rights, please contact us at [email protected]. We will respond within one month as required by law.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be available on our website, showing the “Effective Date” above. If we make significant changes, we will notify you via email or prominent notice on our site.

14. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how your data is handled, please contact us at:
Email: [email protected]
Postal Address: 27 Calluna Drive, Copthorne, Crawley, RH10 3XE
Website: https://crawleycoins.co.uk

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