Last Updated: 06-Nov-2025
Dispatch and Delivery
We aim to dispatch orders as promptly as possible once payment is received and any required verification (for investment products) is complete. Delivery times vary depending on destination and carrier. Please allow extra time for international shipments and customs clearance.
Risk of loss or damage passes to you once the goods are delivered to the delivery address you provided. Title to goods passes only when full payment has been received.
Shipping Costs & Responsibilities
For UK and international orders, you are responsible for any import duties, taxes, customs duties or restrictions applicable in your country. We are not liable for delays or costs arising from customs or local regulations.
Returns & Cancellations
Collectible / Non-Investment Products
If you are a consumer and purchase products that are not bullion or investment-grade items, you may cancel your order within 14 days of receipt, provided the item is returned unused, in its original packaging, and in resaleable condition. Return shipping cost is your responsibility unless the item is damaged or incorrect, in which case CrawleyCoins will cover the return shipping.
Bullion and Investment-Grade Products
Due to the nature of precious metal investment products (gold, silver, platinum bars/coins), no returns, exchanges, or cancellations are accepted once these items have been dispatched. If you cancel an order for bullion/investment products before dispatch, a 10% restocking fee will apply.
Please inspect your delivery immediately. Any claim for damage, shortage, or non-conformity for bullion/investment products must be made within 48 hours of delivery.
Buy-Back Service
We offer a buy-back service for bullion and investment-grade products at prevailing market rates. Please contact us on the day to confirm pricing and arrange repurchase. All buy-back transactions are subject to inspection and verification.
Making a Return
For eligible returns (collectible/non-investment items), email us at [email protected] with your order number and reason for return. We will issue a Return Authorisation and instructions for shipping. Items must be returned at your cost unless the item was faulty or incorrect.
International Orders
For international customers, please be aware that customs, import duties, taxes, and delivery delays are your responsibility. We recommend checking local regulations before placing an order.
Further Information
For full details of our sales terms, please see our Terms & Conditions and Privacy Policy.